Kathryn is an organized & highly creative Virtual Assistant. She loves the challenge of working within a dynamic and fast paced professional environment.

Kathryn possesses a diverse skill set who has worked as a Tier 2 Technical Support agent with a Digital Marketing background for over 3 years with corporate experience with companies such as Mopro, 24/7 Customer Philippines and Convergys. She has the ability to adapt quickly, work efficiently,think creatively and work effectively as part of a team or independently.

Kathryn will make an excellent addition to your team as your next Virtual Assistant. View her full resume & profile here.

SCHEDULE AN INTERVIEW WITH KATHRYN!

Education
University of Cebu
2008-2012
Bachelor of Science in Nursing
Professional Highlights
Contact Solutions Research & BPO
2018
Data Analyst
  • Work with large amounts of data: facts, figures, and number crunching. Need to see through the data and analyze it to find conclusions.
  • Presents findings or transcribes the data into an understandable document.
  • Data needs to be precise.
  • Ensures validity of data analysis to come to correct conclusions.
  • Works on tickets based on supplier’s requests
CML Mopro
2017-2018
Digital Account Specialist
  • Engaged with clients by phone & email to provide premier customer service
  • Assisted clients understand the power of digital marketing by clarifying goals and online design functionality
  • Motivated clients to identify and reach their marketing goals
  • Fulfilled client requests and provide expert guidance regarding our process,marketing strategy and products
  • Provided excellent service to clients during on-boarding process through Launch of Website and continued support through the maintenance portion of the client’s lifecycle.

24/7 Customer Philippines
2016
Technical Support Representative – Tier 2
  • Monitoring and maintaining the computer systems and networks within an organization in a technical support role.
  • Troubleshooting steps, technical support for Internet, addressing inquiries related to account specific products and services, process order placement and tracking, refunds and replacement and other shopping account management through multi – channels (call, email and chat)
  • Tasks included installing and configuring computer systems, diagnosing hardware/ software faults and solving technical problems, either over the phone or face to face.
Author Solutions Philippines, Inc
2016
Submissions Representative
  • Assisted authors with collection of manuscripts, editing to ensure sure manuscript would pass content evaluation based on terms and condition between author and the company.
  • Worked with Design Illustrators, relaying author instructions.
Skills
Technical Support
Zendesk
Salesforce
Communication

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