William is a bilingual Virtual Assistant from Nicaragua with a wealth of Customer Service Success. He has worked as an Administrative Assistant with +9 years of experience in a sensitive corporate environment.
Outgoing and detail-oriented, William is proficient at building and maintaining professional relationships.and has excellent knowledge of (CRM) systems. If you are looking for a dedicated professional with strong written & verbal communication skills in both English & Spanish, do your business a favor and hire William as your next Stafftronix Virtual Assistant.
• Effectively managed a high-volume of inbound
customer calls. • Answered a constant flow of customer
calls with up to 10 calls in queue per minute. • Addressed
and resolved customer product complaints em- pathetically and professionally. • Defused volatile
customer situations calmly and courteously. • Accurately
documented, researched and resolved customer service issues.
Generated phone orders via telephone and utilization of
accurate computer skills to input and retrieve data. Maintained security of customer’s personal information
while placing orders of various products.Excellent at
building rapport with prospective customers.Respond in
timely customer questions, and concerns.Maintained a
high level of knowledge and understanding of product features.
Served as bridge between Spanish speaking person and the
English client for company such as • Government • health
insurance • electric company • gas company • social
security • car insurance • Cisco IT company