William is a bilingual Virtual Assistant from Nicaragua with a wealth of Customer Service Success. He has worked as an Administrative Assistant with +9 years of experience in a sensitive corporate environment.

Outgoing and detail-oriented, William is proficient at building and maintaining professional relationships.and has excellent knowledge of (CRM) systems. If you are looking for a dedicated professional with strong written & verbal communication skills in both English & Spanish, do your business a favor and hire William as your next Stafftronix Virtual Assistant.

EDUCATION
Bluefields Indian and Caribbean University
2006-2009
MARINE BIOLOGY
PROFESSIONAL HIGHLIGHTS
Sitel S.A.
2009-2011
CSR & TECH SUPPORT

• Effectively managed a high-volume of inbound

customer calls. • Answered a constant flow of customer

calls with up to 10 calls in queue per minute. • Addressed

and resolved customer product complaints em- pathetically and professionally. • Defused volatile

customer situations calmly and courteously. • Accurately

documented, researched and resolved customer service issues.

Stream Global
2011-2013
SALES REPRESENTATIVE

Generated phone orders via telephone and utilization of

accurate computer skills to input and retrieve data. Maintained security of customer’s personal information

while placing orders of various products.Excellent at

building rapport with prospective customers.Respond in

timely customer questions, and concerns.Maintained a

high level of knowledge and understanding of product features.

Language Select
2013-2016
REMOTE INTERPETER

Served as bridge between Spanish speaking person and the

English client for company such as • Government • health

insurance • electric company • gas company • social

security • car insurance • Cisco IT company

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