General Virtual Assistants

• Graphic Design
• WordPress Management
• Product Research & Listing
• Photo & Video Editing
• Internet Research
• Other Administrative & Operational Tasks

Education

Felipe R. Verallo Memorial Foundation, Inc.

1999

Bachelor of Science in Physical Therapy

Cebu Institute of Technology – University

1993

Bachelor of Science in Computer Science

Professional Highlights

Probox Cebu Manufacturing, Inc.

2018

Bookkeeper

v  Record Sales and Purchases entries in the journal.

v  Monitor Monthly Sales and Purchases for VAT computation.

v  Monitor Aging report of customers.

Horeb Resources & Ventures, Inc.

2003-2018

Bookkeeper & Executive Assistant

v  Received invoices and matched them to appropriate purchase orders.

v  Scheduled payment of payables.

v  Prepared cheques and obtained the necessary signatures for them.

v  Encoded expenses on Quickbooks account.

v  Checked payroll entries and encoded them to RCBC online payment.

v  Monitored billings and called the client for payment.

SCHEDULE A TIME TO INTERVIEW HONEY!

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SCHEDULE AN INTERVIEW WITH KATHRYN!

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DESIGN EXAMPLES

Upon request we can provide you full access to Anna Lee's portfolio.

Professional Highlights

Lustr

2018

Virtual Assistant

• Conducted research.
• Transcribing of audio files.
• Sending emails to potential leads.
• Conducted lead generation.

The Wedding Experts

2017-2018

Virtual Assistant

• Managed Social Media accounts
• Managed client’s website and responding to comments
• Edited and created Podcasts
• Worked/Created/Edited videos for business marketing
• Used Autoresponders to email subscribers
• Audio transcribing
• Worked and managed projects to be created on a weekly basis
• Research and data entry
• Administrative tasks

Client Connections

2016-2018

Social Media & Digital Marketer

• Created Web Pages via online software (ClickFunnels, Ten Minute Funnels, etc.).
• Create Funnels using an online software that my client owns (ClickFunnels, Ten Minute Funnels, Convertri, Igloo, etc.).
• Worked with Autoresponders such as Aweber, MailChimp, Active campaign for email management.
• Created an online directory using an online software called Brilliant Directories.
• Created membership sites using an online software called EverLesson.
• Online research/data mining/lead generation for my client’s clients.
• Created visual representations of my client’s data via MS Power Bi
• Video editor/creator.
• Created Facebook Ads.
• Transcribed videos/audios.
• Sorts out and organizes my client’s documents.

Ambid Technologies

2013-2016

Tier I Team Manager – Customer Support

• Answered customer queries via chat.
• Answered customer queries via email.
• Learned and mastered my client’s online software and have created web pages and funnels using the software.
• Created templates for customer’s usage.
• Managed a 6 people customer support team.
• Thought team members about the software and updates them about it.
• Checked team’s performance on a daily basis.
• Created reports on weekly and monthly basis.

INTERVIEW ELIAS NOW!

EDUCATION

Far Eastern University

2007-2012

Bachelor of Science in Accountancy

Madel went on to pass her CPA License in October 2012.

PROFESSIONAL HIGHLIGHTS

Global Virtuso

2017-2018

Procurement Analyst

Industry Business Process Outsourcing Specialization Procurement/ General Accounting

– Invoice Certification through Oracle – Payable Reconciliation – Supplier Database Maintenance – Receipt attachment and Itemization through SAP Concur

Cultural Center of the Philippines

2016-2017

Administrative Officer/ Bids and Awards Committee Secretariat

Industry Government Owned and Controlled Corporation/ Arts and Culture Specialization Public Procurement – Prepares minutes of meeting – Prepares and issues bidding documents for sale – Post advertisements in PhilGeps Website – Acts as the central communication personnel for BAC Projects – Schedules and Facilitated the preparation for BAC meetings – Acts as custodian of BAC documents

Odfjell Drilling Philippines Corp.

2015-2016

AP Accountant

Industry Business Process Outsourcing Specialization Finance – General Accounting

– Took custody of Petty Cash fund and Check for release – Reviewed and processed disbursement documents – Conducted monthly bank reconciliation – Financial Reporting

– Prepared the lapsing schedule for fix assets – Prepared monthly amortization of prepaid assets

Leslie Corporation

2011-2015

Junior Accountant

Industry Franchising/ Food & Beverage Specialization Basic Accounting and Bookkeeping

– Reviewed and processed disbursement documents – Prepared and applied credit and debit memos – Prepared Expanded Tax Returns for Corporation’s Affiliates – Conducted Sales Invoice Confirmation – Prepared Daily Cash Receipts – Reconciled delivery shortages – Prepared sales order

INTERVIEW MADEL TODAY!

INTERVIEW CHELSEA TODAYAND HIRE HER AS YOUR VIRTUAL ASSISTANT

SCHEDULE A TIME TO CHAT!

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EDUCATION

FAR EASTERN UNIVERSITY

1998-2003

B.S. ARCHITECTURE

PROFESSIONAL HIGHLIGHTS

COMMPEAK VoIP & TELCO SUITE

2018

OFFLINE SALES MANAGER

• Sales manager handling pricing and contract negotiations.
• Point person for technical sales and key accounts management.
• Manages local market and APAC region.
• Conducting online and onsite product demo.
• New business acquisitions manager.
• Salesforce technical lead.

BIZTEK OUTSOURCING

2014-2017

SENIOR SALES AND OPERATIONS MANAGER

• Overall person in-charge for center operations.
• Financial and business forecasting.
• Hiring and delivery officer.
• Client Services and Transition officer.
• New business acquisitions officer.
• Pricing and Contract Manager.
• Overall administrative functions.
• Overall business development functions.
• Business Planning and Implementation Manager.
• Manages all business verticals.

HARTE-HANKS PHILIPPINES

2012-2013

TEAM CAPTAIN/OPERATIONS SUPERVISOR

• Oversees different LOB’s for the company
• Directly interacting with US counterparts
• Performs coaching and mentoring
• Establishes areas of opportunities both in process and implementations
• OS in charge with programs covering sales, lead generation, internet research.
• Performs performance evaluation for proper skill set matching

CONTACTCENTER.COM

2006-2008

TRAINING AND DEVELOPMENT LEAD SPECIALIST/TRAINER and OIC 2nd LOB

• Lead trainer for all the accounts of the center (5 B2B and B2C Campaigns)
• Lead trainer for a major US F&A account
• OIC for company’s support line of business(LOB) – credit repair
• Plans and execute product specific training ( for new hires and program transferees) refresher and recurrent training (for existing employees; new hire orientation; basic skills training (communication)
• Makes certain that company policies, rules and regulations are being adhered to within the premises
• Creates and updates training materials (job aides, assessments and other instructional materials) on a regular basis
• Manages and supervises trainees throughout the duration of training. Class size vary from eight (8) to thirty-five (35)
• Monitors the performance of the trainees in the classroom and operation environments
• Regularly researches for additional training opportunities that will assist in improving quality
• Works hand in hand with other departments such as Administration, Account Management, Operations, Workforce, and Human Resources

Regularly Submits reports regarding the statistics of class numbers

CITIBANK N.A

2002-2004

TEAM LEAD ACQUISITIONS TEAM       

• Reports directly to unit managers on weekly sales output
• In charge with the acquisitions of new clients/customers through telemarketing scheme
• In charge with call for cash customer request against their existing banking records
• Monitors weekly performance of agents based on SLOs and SLAs
• Reports month-to-date sales generation in accordance to current market approval percentages
• Manages a team of eight senior agents and seven junior agents

Skills

Adobe Photoshop

Salesforce

AutoCAD

Process Development

EDUCATION

Trinity University of Asia

1990-1994

B.S. Computer Science

PROFESSIONAL HIGHLIGHTS

ENAMORED DESIGNS

2018

Chief of Operations

• Recruiting
• Social Media Management
• Product Listing
• Listing Profiles
• Amazon Merch Hunt
• Product Description
• Lead Generation
• Payroll
• Project Management
• Display Advertisement

SEO UNRIVALLED

2016-2018

Social Media Manager

Design / Creation / Video / Audio:

• Designing Logos, Banners, Icons, eBook Covers and Headers
• Designing Infographics Images 
• Designing Landing / Sales / Opt-In Pages
• Video Editing – graphic and music overlay
• Transcription of Video and Audio Files
• Forms Creation
• Document Template Creation
• Online Research
• Data Mining & Development / Lead Generation
• Blog Publishing Management
• Creating Email Newsletters
• Data Entry in google docs
• EBook Creation / Layout / Formatting
• Creating + Editing Follow-up Emails and Auto-responders
• Weekly / Monthly Google Analytics & Traffic Reports

Social Media:

• Social Media Management Tasks
• Create Post and schedule:  Facebook, Instagram, Linked In, and YouTube
• Promoting Facebook offers (paid ads) 
• Collating and Interpreting Facebook Insights
• Create and Manage LinkedIn Account / Profile
• Manage YouTube Account
• Upload Videos on YouTube
• Moderating YouTube Comments
• Uploading Videos to other Video Sharing Sites / Social Media
• Answer inquiries and Messages on All Channel & Profiles – Create / Manage Facebook messenger bots – Content / Blog Post Creation – 1 p/wk. 
• Moderating Blog Comments

Word Press  

• Support WordPress Websites
• Install WordPress Plugins and Themes
• WordPress Theme Customization
• WordPress Functionality and Plugin Enhancement
• Site Maintenance / Security and Troubleshooting
• CRM Integration & Social Media Integration

MMC HOME SOLUTIONS, LLC.

2016

General Virtual Assistant

• Manage outbound marketing systems (direct mail, online, etc)

• create/manage/maintain lists in excel
• create/schedule/execute marketing campaigns 

• CRM/Lead system management

• input and manage of leads in CRM system (Podio) 
• assign tasks to me and other team members as needed

• Write/Send offers 

• fill in preformatted with relevant data
• calculate offers using preformatted calculators/tools and online data lookup
• send by email/text/phone and mail using available online systems

• Contact and follow-up leads (text, email, and possible verbal) –  – document and maintain business processes/procedures
• OPTIONAL/Nice-to-have:  cold-call ~1-2 hours per day to pre-qualified leads using Skype 
• OPTIONAL:  manage business social media for marketing purposes (not yet implemented)

EXPRESS SOLUTION

2014-2015

Transcriptionist

• Decide which information should be included or excluded in reports.

• Distinguish between homonyms, and recognize inconsistencies and mistakes in medical terms, referring to dictionaries, drug references, and other sources on anatomy, physiology, and medicine.

• Identify mistakes in reports, and check with doctors to obtain the correct information.

• Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.

• Produce medical reports, correspondence, records, patient-care information, statistics, medical research, and administrative material.

• Return dictated reports in printed or electronic form for physicians’ review, signature, and corrections, and for inclusion in patients’ medical records.

EDUCATION

UNIVERSITY OF SAN CARLOS

2014

Bachelor of Secondary Education Major in English

PROFESSIONAL HIGHLIGHTS

LITTLE CAMPUS SINGAPORE

2018

English Teacher

• Organize activities or implement a curriculum that allow children to learn about the world and explore interests.

• Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime

• Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents

• Keep records of children’s progress, routines, and interest

• Plan and deliver the programme in accordance with guidelines, frameworks and curriculum developed by the group.

• Prepare and implement the programmes with age-appropriate teaching aids.

• Supervise and monitor the safety of children in their care.

MY VIRTUAL WORKFORCE

2016-2017

Virtual Assistant

Email Support Agent

• Worked for Sonic Electronix Inc. and GK Houses
• Answers inquiry about the product or properties;
• Check the status of orders and applications; Check availability of the property
• Enters data for customers’ information;
• Verifies information regarding billing;
• Determines eligibility by comparing client information to requirements;
• Establishes policies by entering client information; confirming pricing;
• Informs clients by explaining procedures; answering questions; providing information through email;
• Provides solution for product technical issues;
• Respond timely to the customers’ complains.

Social Media Management

• Worked for  Franklin Lincoln Enterprises
• Manage and schedule posts through Hootsuite for Yogurtland
• Edit photos through Canva
• Check postings every day in Instagram and Facebook
• Searched strategies to gain followers like trending hashtags

Data Entry

• Worked for FC Appraisals and Helvetica
• Send orders and propertys’ MLS to the typist
• Process property information and ratings
• Respond to the typist inquiries regarding appraised properties
• Add and create accounts and leads to the Sales Force account

Executive Assistant /Administrative Tasks

• Worked for Solace Lifesciences and Helvetica Group of Company
• Check schedule meetings and managed calendars
• Set up appointments and meetings
• Call and remind things to do for the day
• Check bookings and business flights
• Respond to emails regarding the product offered by the company
• Report to the client in a daily basis
• Communicate to different department if needed